I set it up, then show you how to run it
Websites, bookings, Microsoft 365, Wi‑Fi and security cameras, for small businesses in Lewes and across East Sussex. Plain English, and a written price before anything starts. Your prices, opening hours, holidays and menu are yours to change whenever you like, in screens built for your business, and I look after whatever you would rather not.
For shops, takeaways and sole traders who need the whole thing to work, not just a website. None of this needs me in the room, so it does not matter where you are.
For businesses with a few staff, a cupboard of equipment and nobody obvious to ask. Lewes, Brighton, Eastbourne and the towns between, because most of this wants somebody on site.
The same four steps whether it is a new website or a laptop that will not start.
Guides, not quotes. Every job gets a fixed written price before any work starts, and the look that produces it costs nothing.
No minimum term, thirty days' notice, and the domain stays in your name.
Hardware is passed on at cost, because I would rather advise you than sell you a box. If your job does not look like anything on this list, describe it and I will price it. Changing your own prices, opening hours and menu costs nothing, because you do it. There are answers to the usual questions further down.
Each owner runs their own site from their phone, and the website is only the front of it. Behind each one is a portal built around that business: enquiries and replies, bookings and the diary, invoices, offers and opening times, Instagram posts and printed cards in the business’s own look, and who visited and what they read. Switch a card to Their admin for a look inside. Every site is checked every minute; the bars are the last forty checks, live from the public status page.
My own guide to dog-friendly Lewes, reviewed by my dogs, Cleo and Bonnie. The pubs, cafés, shops and walks, every claim with its source, and a dog forecast from live weather, river and flood data.
My own admin: today’s round of places to check, with the walking weather; every venue, visit and photo; what’s on, gathered from Visit Lewes and The Lewes List to write up; the newsletter; and Instagram posts drawn from all of it. Publish puts it live. On the phone, the new events waiting.
Bridal hair and make-up across Kent, Surrey and Sussex. A bride checks her date and sees an estimate before she enquires; Elise and Lisa run every booking from their phones, from the enquiry to each job before the wedding, dated for them.
A bride’s page in their admin, with one of its example brides: where her booking is up to, her date in the diary that the website’s date checker reads, every job before the wedding dated by itself, and a reply by email or WhatsApp in one tap. On the phone, the enquiries from the website, arriving on their own.
Richard Coleman III paints rooms, makes corsets and cuts coats. One site in two palettes, the Pheasant by day and the Night Garden by night, with his own woven label as the logo.
Richard’s admin: choose what a post is about and its Instagram post and story are drawn in his lettering and night palette. Beside it, his enquiries, visitors, business cards to print, and a check on whether Making Tax Digital applies to him. On the phone, the studio status that tells visitors whether he is taking work.
Korean-Japanese fusion fish and chips. The shop changes its own menu, prices, offers and closures, prints its menus from the same screens, and shows its Google reviews. If the origin server drops, a nightly static copy serves the menu from Cloudflare instead.
Alex and Lilly’s Print screen: the menu leaflet, door signs, a review card and loyalty cards, printed from one place and always matching the menu on the website. On the phone, their dashboard: sold out, offers, opening hours and closures, a tap each.
Bespoke alterations, bridal and textile restoration. Website, appointment booking and invoicing, all joined up, so an enquiry becomes an appointment and then an invoice without three separate systems and a spreadsheet.
Ellie’s dashboard: replies to enquiries, sent from the studio’s own address; her booking calendar; studio status; prices that change everywhere at once; and who visited and what they read. On the phone, the studio status that puts a line across the site when she is booked up.
A Wars of the Roses re-enactment household. The front page follows one knight through both sides of the war, visitors find the season’s events and ask to book the household, and members have a private corner with the diary and the household’s papers. The owner changes the words, events and photographs from a plain admin built for the household.
The household’s admin: pick what a post is about and its Instagram post and story are drawn in the household’s own colours and lettering, with a photograph of its own camp. Beside it, on a phone, the one switch that tells newcomers whether the household is taking new members.
Me, directly. I work in infrastructure and cyber security and take this on alongside it, which means I am picky about what I say yes to, and you are never handed to an account manager.
The full record is on my CV. The working notes, how things are actually built and what broke on the way, are in Field Notes.
Short answers. If yours is not here, ask it and I will answer it properly.
There are guide prices above, and every job gets a fixed price in writing before any work starts. Working out what you need costs nothing. If it needs a visit to find out, that is £60, and it comes off the bill if you go ahead.
No, because you will not need me. Prices, opening hours, holiday dates and menu items are yours to change in a screen built for your business, worded the way you say it rather than the way the software does. If you would rather I did it, that is included in looking after the site.
Yes. The domain is registered in your name, not mine, and the site and everything in it are yours. There is no minimum term on looking after it and thirty days’ notice either way.
Yes, and you would not have to rebuild it. Sites are built on WordPress or plain files on ordinary hosting, so another person can pick it up. Nothing is locked to a platform only I can work in, and I will hand over the logins without a fuss.
Within two working days, usually sooner. Every enquiry gets an acknowledgement straight away so you know it arrived, and support requests are tracked from the moment they land rather than sitting in an inbox.
No. Anything that lives on a screen, a website, booking, invoicing, Microsoft 365 or a domain, I can do wherever you are, and I already look after sites for people I see twice a year. The hands-on work is Lewes, Brighton, Eastbourne and the towns between, because Wi‑Fi, cameras, firewalls and an office move all want somebody actually standing in the building.
No. I work in infrastructure and cyber security, and take this on alongside it. That is why I am picky about what I say yes to, and why calls are evenings and Saturday mornings. It also means you are never handed to an account manager.
You are told before it happens, on the site and in the reply you get. The monitoring carries on regardless, so if anything needs attention while I am away I still find out. Anything that cannot wait, say so and I will tell you honestly whether it can.
Yes, including sites somebody else built and then disappeared. If yours is on a builder like Wix or Squarespace, I will tell you honestly whether moving it is worth the trouble, and I will not move it just to be the one looking after it.
No, and anyone who promises that is guessing. What I can do is the technical side properly, get your Google listing set up, and make sure the site says clearly what you do and where you do it. That is what actually moves local searches.
Tell me what you have and what is going wrong with it. If I can help, I will say so and quote you. If I cannot, I will say that too, and point you at someone who can.
Or email hello@davidosborne.work. Both land in the same place.
Thirty minutes on the phone, evenings and Saturday mornings. Pick a time and I call you.
Already a client? Raise it at Prime Resolve, the help desk, and it is tracked from the moment it lands.
